How can we help you?

BeautyMax uses third-party AI services and app logic operated by the Developer to process submitted images and generate beauty-related outputs. Results are algorithmic, may vary, and are provided for informational and entertainment purposes only.

BeautyMax is published by WSSN d.o.o. The app's functionality, backend systems, AI processing, and day-to-day operation are managed by Jurij Kirm.

Yes. Photos you submit are processed directly by third-party AI services for analysis and are never stored on or accessible to the Developer's servers. Your account data is stored securely in an encrypted cloud database. No advertising or tracking SDKs are used. You can read the full Privacy Policy for more details.

For app-operation privacy matters, account data, deletion requests, and feature-related data questions, contact support@weisseisen.com.

Subscriptions are handled through the relevant app marketplace account settings. To cancel on iPhone, go to Settings > [Your Name] > Subscriptions, find BeautyMax, and tap "Cancel Subscription." Your premium access will remain active until the end of your current billing period. Deleting the app or deleting your account does not automatically cancel a subscription.

If your analysis is not loading, try the following steps:

1. Check your internet connection — the analysis requires an active connection since it uses cloud-based AI services.
2. Restart the app — close BeautyMax completely and reopen it.
3. Update the app — make sure you are running the latest version from the App Store.
4. Try a different photo — ensure your photo is well-lit, front-facing, and clearly shows your face.
5. Wait a moment — occasionally, high demand may cause brief delays in processing.

If the issue persists, please contact us with a description of the problem and your device model.

You can delete your account directly within the app. Go to Settings (gear icon) and scroll down to find the "Delete Account" option. Confirming this will permanently remove your personal data and analysis history. This action cannot be undone. Please remember to cancel your subscription separately through your Apple ID settings before deleting your account.

If you reinstalled the app or switched to a new device and your premium subscription is not showing, you can restore your purchase. Open the app and go to Settings (gear icon), then tap "Restore Purchases". This will sync your subscription status with the App Store. Make sure you are signed in with the same Apple ID that was used for the original purchase. If the restore does not work, please contact us.